Archived: Dr Alan Goldman - Manor Road

We found that the provider now had effective systems in place that maintained appropriate standards of cleanliness and hygiene to protect people from the risks of a health care related infection.

We found that the surgeries and other areas of the practice were clean and hygienic. New blinds had been purchased and these were made of a material that could be easily cleaned. Computer keyboards in use in the clinical areas were covered with a protective plastic sleeve to prevent dust from gathering.

Cleaning schedules were in place for each surgery and the general areas of the practice. Records had been satisfactorily completed and the provider monitored the quality of the cleaning. An infection control audit had recently been undertaken by the surgery staff and no issues had been identified.

People told us that they were given clear information about their planned treatment options and the estimated costs. This meant they could make informed decisions. One person said, 'The information was given in quite a lot of detail. We talked through the options and what we were trying to achieve, as well as the costs.'

We saw that some areas of the premises were not adequately cleaned. We also found that the manager did not have robust systems in place to provide them with up to date information on which to assess the effectiveness of their current infection control practices.

Staff were suitably trained and supported to deliver care and treatment safely and to an appropriate standard. People spoke in a complimentary way about the staff at the service.

There was a complaints system in place.