Archived: Headingley Park

Updated 1 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 June 2018 and was unannounced. The inspection was carried out by one adult social care inspector.

Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service. This included notifications. Notifications are changes, events or incidents that the service must inform us about.

During the inspection, we spoke with five care staff, the manager, two regional managers, two healthcare professionals and four people who lived at Headingley Park.

We reviewed five personnel files, medication records, staff rotas, policies and procedures, health and safety files, compliments and complaints recording, incident and accident records, meeting minutes and training records. We looked at eight people's individual records, these included care plans, risk assessments and daily notes. We pathway tracked some of these individual records to check that care planned was consistent with care delivered.

Updated 1 August 2018

Headingley Park is a residential care home for up to 40 people. Care is provided across two units in one adapted building. At the time of our inspection, there were 36 people living at the home.

At our last inspection we rated the service 'Good'. At this inspection we found the evidence continued to support the rating of 'Good' and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

The home had recently appointed a new manager who was in the process of registering with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People lived in a safe environment which was predominantly clean and regularly checked. Individual risks to people were assessed and plans were put in place to keep people safe whilst encouraging their independence. Where incidents had occurred, staff took appropriate actions to ensure people's safety. There were sufficient numbers of staff present at the home to ensure that people were safe and staff were knowledgeable about how to manage risks and respond to potential safeguarding concerns. Staff were trained in how to administer people's medicines safely.

Staff had been given the right training and support to carry out their roles. People were supported to have choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this. People received an assessment before coming to live at the home to determine the home environment was suited to people's needs. People were provided with sufficient food and drink. Each person was able to have a say about the meals that were served and were offered an alternative if they wanted something else to eat.

People were supported by kind staff that knew them well. Staff routinely involved people in decisions about their care and identified ways to encourage people to develop skills and independence. In most instances people's privacy and dignity was respected by staff when providing care.

Regular reviews were carried out to ensure care plans reflected people's current needs and any changes were responded to. People had access to a range of activities that suited their interests as well as their needs. There was a clear complaints policy in place and the provider took steps to identify and respond to feedback from people and their relative.

People spoke highly of the staff and management at the home and the manager was accessible to people at all times. Staff acknowledged the support that they received from management and there were systems in place to encourage staff to make suggestions and identify improvements. The provider regularly sought the feedback of people and relatives and involved them in decisions about their care at the home. There were a variety of checks and audits in place which the registered provider informed us will become more robust to monitor and assure the quality of the care that people received.

Further information is in the detailed findings below.