The Care Quality Commission
  • Dentist
  • Dentist

Old Bank House Dental Surgery

16-18 Lake Street, Leighton Buzzard, Bedfordshire, LU7 1RT (01525) 381391

Provided and run by:
Old Bank House Dental Surgery Limited

All Inspections

24 April 2023

During a routine inspection

We carried out this announced comprehensive inspection on 24 April 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector, who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

The provider has 1 practice, and this report is about Old Bank House Dental Surgery.

Old Bank House Dental Surgery is in Leighton Buzzard and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs at the rear of the surgery. Car parking is available near the practice. The practice has dedicated car parking for disabled people available in the staff car park.

The dental team includes 4 dentists, 5 dental nurses and 2 receptionists. The practice has 4 treatment rooms.

During the inspection we spoke with 3 dentists, 2 dental nurses, 1 receptionist and the practice compliance advisor. We looked at practice policies, procedures, and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 8am to 5pm.

Friday from 8am to 3pm.

1 May 2013

During a routine inspection

We spoke with three people who use the service. People said they were provided with information about the treatment and the cost of the various treatments. They said, the dentist always answered their questions relating to their treatment satisfactorily. One person said, 'The dentist always explains the treatment in detail including cost.' Another person said, 'Before I can ask the dentist usually explains my treatment and options. They are ever so good.'

The three people we spoke with had positive experiences to share about the treatment they had received. They all said that they had recommended the practice to a friend or family member because they were so pleased with how they had been treated by the dentists and the staff team. One person said, "The after care treatment is excellent."

People were confident that their needs were assessed and care and treatment was planned and delivered in line with their individual treatment plans.

We found equipment used in the service was appropriately maintained to ensure people were not at risk from the use of unsafe equipment. There were effective systems in place to reduce the risk and spread of infection.

The service had an effective recruitment and selection procedure in place to ensure staff were appropriately recruited. There were systems in place to deal with comments and complaints including providing people who used the service with information about the system.