The Care Quality Commission
  • Dentist
  • Dentist

Alpha Dental Studio Northallerton

Brompton Road, Northallerton, North Yorkshire, DL6 1DY (01609) 772244

Provided and run by:
Alpha Dental Studio Northallerton

All Inspections

10 January 2013

During a routine inspection

People told us that they were always consulted about the options available to them and given information to help them make decisions about their treatment. People said that they were very happy with the care and treatment they received, and were treated well by the staff. Comments made to us by people who used the service included 'tells you what he's going to do before he starts', 'no qualms about the treatment I've had' and 'always helpful, never had any problems with them'. Treatment records showed that people's treatment was appropriately planned and recorded.

Suitable arrangements were in place to provide emergency first aid and resuscitation if needed. Procedures were also in place to ensure that equipment was appropriately decontaminated and sterilised. Staff were able to describe these arrangements clearly and had been appropriately trained in the prevention of infection and first aid. Comments made to us by people who used the service included 'always clean' and 'they wash hands before they deal with you, wear the gloves and everything else'.

Information on making complaints was available to people who used the service. People said they would feel able to raise any concerns with staff, with comments including 'no complaints at all' and 'very approachable'. Records showed that any complaints had been responded to appropriately.