Moti Willow

Updated 22 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

Moti Willow is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided. We spoke with four members of staff including the registered manager, senior care worker and care workers.

We reviewed a range of records. This included three people’s care records and medication records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data, quality assurance records and minutes from recent meetings.

Updated 22 January 2020

About the service

Moti Willow is a residential care home providing accommodation and personal care to nine people with mental health needs. The service can support up to 10 people.

People’s experience of using this service and what we found

People were supported to lead their own lives within a safe, kind and enabling environment. People's medicines were managed safely and those able to manage their own medicines were supported to do so. There were policies and procedures in place to help protect people from harm and staff had a good knowledge of safeguarding processes.

People's needs were fully assessed, and their support plans regularly reviewed and updated. This included the assessment and management of risks to people’s health, safety and wellbeing. People were supported to access a range of health and social care services and input from relevant professionals was included in support plans.

People were supported by caring, friendly staff who knew their needs well. Staff felt supported in their roles and were well trained. There were sufficient numbers of staff to meet people's needs and safe recruitment processes were followed.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

There were systems in place to monitor the quality and effectiveness of the service being delivered. An improvement plan had been developed from quality assurance checks, audits and feedback received about the service from a variety of sources. The registered manager kept up to date with guidance and, along with the provider, placed a strong emphasis on individual learning and development.

The ethos of the service was promoting recovery, inclusivity and independence. Strong partnerships had been made with local community services and health practitioners to ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.