15 July 2013
During an inspection looking at part of the service
During our visit we met with the practice manager, looked at four dental nurses' training files and spoke with three dental nurses. Staff we spoke with felt well supported by the practice. One said 'I get a lot of support. The dentist does a lot of in-house training'; 'If I have a problem I pop in and see the practice owner'.
The provider had secured high standards of care by creating an environment where clinical excellence could do well. We saw that an appraisal system had been introduced. We looked at appraisal records and saw that feedback had been given to staff and that strengths and weaknesses had been discussed. The appraisals had identified training and development needs.
Staff we spoke with were positive about the appraisal process. One said 'It was great. It boosted my confidence'.