Longview House

Updated 27 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was completed by an inspector.

Service and service type

Longview House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Longview House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This is because our presence may have caused some people to become anxious or distressed.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who lived at Longview House and 2 family members about their experience of the service provided. We spoke with 3 staff members, the team manager and registered manager.

We reviewed 4 peoples care plans and medicine administration records for 5 people. We looked at staff files in relation to recruitment and a range of other records relevant to the management of the service.

Updated 27 April 2023

About the service

Longview House provides accommodation and personal care to up to 19 people across 3 separate units. The upstairs unit offers full support to people living in the home. On the ground floor people were supported to gain and improve their life skills. The third unit supported up to 3 people to live semi-independently. People living at Longview House require support with needs associated with their mental health. At the time of our inspection, there were 15 people using the service.

Peoples experience of using the service and what we found

Risks to people's health, safety and well-being had been assessed and staff had access to information about how to support people safely. Staff knew people well and were able to identify concerns or changes to people's health and well-being.

Accidents, incidents and safeguarding concerns were recorded and acted on appropriately to keep people safe and prevent incidents occurring in the future. Medicines were managed safely by staff who had received relevant training.

There were enough staff on duty to support people safely and people told us there were always staff around to support them when they needed it. Safe recruitment processes were followed to ensure new applicants were safe to work for the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Governance systems were used effectively to identify issues or concerns and drive necessary improvements to the quality and safety of the service provided.

People spoke positively about the staff team and the support they received, and staff told us they felt well-supported by the registered manager and described good staff moral and teamwork. People and staff were engaged with through regular meetings and discussions.

People were supported to access community support groups to help build essential skills to eventually live a more independent like and improve outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 July 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.