Archived: CRG Homecare - Blackburn

Updated 10 August 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook a focused inspection on 07 June 2016 due to concerns that had been raised with us since our last inspection. The concerns raised were around the failure of some staff in not recognising or reporting a pressure sore.

The inspection team consisted of one adult social care inspector.

We have attended meetings with the police and also a multi agency meeting to keep up to date with the current situation.

During this inspection we looked at what the service had done to prevent any further incidents of this kind. We looked at staff training records, safeguarding policies and procedures and how management were monitoring staff in relation to recording adverse incidents to people who used the service. We also looked at supervision and spot check records. We spoke with the registered manager, a care coordinator, two care staff and the operations director.

Updated 10 August 2016

This inspection took place on the 07 July 2016. This was an announced focused inspection undertaken due to concerns that had been raised with us since our last inspection. In line with our current methodology we contacted the service one day before our inspection and told them of our plans. This was because the location provides a domiciliary care service and we needed to be sure that the registered manager would be at the office.

This report only covers our findings in relation to the concerns raised. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for CRG Blackburn on our website at www.cqc.org.uk

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place to record and report incidents that affected the health and well-being of people who used the service.

Training around pressure area care and pressure sore prevention had been undertaken by all staff to ensure people were protected from possible harm.

Team meetings, quality assurance audits, spot checks and staff supervision sessions were undertaken to ensure staff understood their responsibilities in reporting incidents.