The Care Quality Commission
  • Dentist
  • Dentist

Mrs Mariya Khambati - Leytonstone

330 Cann Hall Road, Leytonstone, London, E11 3NW (020) 8519 2990

Provided and run by:
Mrs. Mariya Khambati

All Inspections

26 February 2020

During a routine inspection

We carried out this announced inspection on 26 February 2020 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Mrs Mariya Khambati – Leytonstone is in the London Borough of Waltham Forest and provides NHS dental care and treatment for adults and children.

The dental team includes the principal dentist, one associate dentist, one dental nurse and one trainee dental nurse. The clinical team are supported by a receptionist. The practice has two treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection, we collected 49 CQC comment cards filled in by patients and spoke with four other patients.

During the inspection we spoke with the principal dentist, the associate dentist, the dental nurse, trainee dental nurse and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open between 9am and 5pm on Monday to Fridays:

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

7 March 2013

During a routine inspection

People told us that they were happy with the treatment they received. We spoke to six people and reviewed survey results completed by 32 people between December 2012 and January 2013. One person said the 'service was excellent", whilst another said 'I have been coming here for 30 years. My entire family come here. I cannot fault the care at all."

We found that people were aware of the treatment they received and were aware of the costs involved. People told us that it did not take very long to get an appointment and that they were usually seen within 10 minutes of their appointment time.

Treatment records were electronic and included, medical histories, charting, discussions and advice given and a treatment plan. During our visit we observed that the dentist confirmed with people before treatment their current medical history. We saw a recent audit on whether medical histories were updated.

Staff wore clean uniforms and were able to demonstrate the decontamination procedure. The surgery was clean and staff had access to protective equipment. We saw that checks were done to ensure decontamination was done properly. We saw that pouched instruments were labelled and dated appropriately.

We found that staff felt supported and had worked at the surgery for a while. Staff told us that the principal dentist was approachable and that they worked well as a team. We reviewed appraisal records and found that staff were up to date with their professional development.