Archived: Cornerstone Dental Practice

We looked at the records for seven people using the service. We saw that people agreed to their treatment and their medical history and treatment plans were updated at each appointment. People told us they were given a copy of their treatment plan for information.

The provider had infection control systems in place and procedures were followed and recorded by staff working in the surgery. Regular infection control audits were completed to make sure that people were treated safely.

The provider followed staff recruitment procedures to make sure that appropriate staff were appointed. All clinical staff working in the surgery were qualified and professionally registered. However, references had not been obtained for any of the staff working in the practice.

There were effective systems in place for managing complaints and people using the service told us they felt confident the provider would investigate and resolve any concerns they had.