29 April 2019
During a routine inspection
We rated Birmingham inpatient treatment drug treatment service as good because:
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Staff knew how to protect people from harm and could identify when clients were at risk of significant harm. Staff knew what incidents to report and the procedures to follow when reporting. The service discussed and learnt from incidents and implemented changes to improve working practices.
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There was clear learning from incidents the service developed an open learning culture that all staff contributed to and supported.
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Staff were aware of the service vison and values and felt respected and supported by the managers. Staff had opportunities to improve their working practices through supervision, training and team building days.
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Staff completed and updated clients’ risk assessments and risk management plans which included early exit from the service. All risks identified throughout the assessment phase were transferred through to the clients care records and regularly monitored.
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Recovery plans were individual and met the client’s needs, they included pathways to other services and agencies that could also support the client.
- Staff followed best practice when storing, recording and administering medicines. There were good systems and processes in place for controlled medicines. Staff had access to guidelines policies and procedures for managing medicines.
- Staff communicated with patients with compassion and kindness and clients spoke highly of staff and their knowledge, skills and professionalism.
- Staff understood the individual needs of clients and involved and supported clients in understanding their care and treatment.
- Managers had the skills, knowledge and experience required to effectively perform and lead in their roles. They had a good understanding of the service and were visible and approachable for staff and clients.
However:
- Although the service allowed children to visit clients at Park House and had a procedure to follow, to keep them safe they did not have child visiting policy.