10 July 2014
During an inspection looking at part of the service
When we inspected in January 2014, we noted that staff did not receive formal supervision or annual appraisal. This meant that the provider was failing to comply with the requirements of Regulation 23(1)(a) of the Health and Social Care Act 2008. At this inspection, records showed that staff had received supervision and appraisal. The action taken by the provider was sufficient to comply with the requirements of the regulation.
When we inspected in January 2014, patient surveys had not taken place since 2012. This meant that the provider was failing to comply with the requirements Regulation 10(2)(e) of the Health and Social Care Act 2008. At this inspection, we noted that a patient survey had taken place in January 2014. The provider evidenced changes they had made to the service, based upon survey feedback. The action taken was sufficient to comply with the requirements of the regulation.