Updated 17 July 2020
We undertook a follow up desk-based inspection of Bupa Dental Care Sidmouth on 23 June 2020. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was undertaken by a CQC inspector.
We undertook a comprehensive inspection of Bupa Dental Care Sidmouth on 12 June 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Bupa Dental Care Sidmouth on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 12 June 2019.
Background
Bupa Dental Care Sidmouth is in Sidmouth and provides NHS and private treatment for adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes four dentists (including one specialist dentist), one lead dental nurse, four trainee dental nurses, one dental hygienist, one treatment coordinator and one practice manager/dental nurse. The practice has four treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. There is an application in progress for a registered manager at Bupa Dental Care Sidmouth.
During the inspection we corresponded with the practice manager and viewed evidence sent to us of compliance with the regulatory breach.
The practice is open: Monday to Friday 8:30am – 5.00pm.
Our key findings were:
- The practice had established effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
- The practice sent us a written report setting out what governance arrangements were in place and the plans to make improvements.