Updated 3 February 2023
We undertook a follow up focused inspection of Macrocare Dental Health on 18 January 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Macrocare Dental Health on 29 July 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well-led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Macrocare Dental Health dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvements were required.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 29 July 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 29 July 2022.
Background
The provider has two practices and this report is about Macrocare Dental Health.
Macrocare Dental Health is in Woking, Surrey and provides NHS and private dental care and treatment for adults and children.
The practice is not accessible to people who use wheelchairs and those with pushchairs. The practice had systems in place to communicate this to new patients before booking and they signpost people with mobility issues to nearby practices. Car parking spaces are available near the practice.
The dental team includes a principal dentist, 1 associate dentist, 1 trainee dental nurse and a receptionist. They are supported by a practice manager. The practice has two treatment rooms and a joint reception and waiting area.
During the inspection we spoke with the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Friday 9am to 6pm.