The Care Quality Commission
  • Dentist
  • Dentist

The Thatched House Dental Practice

154 High Road Leytonstone, London, E15 1UA (020) 8534 2926

Provided and run by:
Mr. Harmik Hambarchian

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 19 June 2024. We found the practice had met regulations. The practice had systems to manage risks and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The Thatched House Dental Practice is in Leytonstone, in the London borough of Waltham Forest and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 principal dentist, 1 associate dentist, 2 dental nurses, 2 trainee dental nurses, and 1 receptionist. The practice had 4 treatment rooms, but only 3 were in use. During the assessment we spoke with the principal and associate dentists, 3 dental nurses, and 1 receptionist.

17 July 2013

During a routine inspection

People who use the service understood the care and treatment choices available to them. The dentists told us they would ask all patients why they had attended the surgery and then discuss different treatment options with them. They said they used intra oral cameras to show patients exactly what was causing the problem.

One person said 'the dentist gives clear, straight forward information especially about what the treatment will cost me.'

Other comments included 'I've been coming here for fifteen years because the dentists give good care' and 'sometimes appointments run over but I don't mind waiting as they're the best dentists I've had.'

People were cared for in a clean, hygienic environment. We found the reception area, waiting area and treatment rooms in clean and hygienic condition.

Patients we spoke to said 'the surgery is always very clean' and 'it's very hygienic here, everything is always clean and tidy.'

There was evidence that staff were supported in their work. We saw the practice had an induction policy and procedure. Staff told us their induction included emergency procedures, infection control, child protection and shadowing other staff for one week.

People's personal records including medical records were accurate and fit for purpose.