The Care Quality Commission
  • Dentist
  • Dentist

Vestry House Dental Centre

Greyfriar's Passage, Newgate Street, London, EC1A 7BA (020) 7600 1897

Provided and run by:
Xeon Smiles UK Limited

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 16 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Vestry House Dental Centre is part of Bupa Dental Care, a group dental provider. Vestry House Dental Centre is in the City of London and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, 4 dental hygienists, 6 qualified dental nurses, 2 receptionists, a practice coordinator, and a practice manager. The practice had 5 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist and the practice manager. We also spoke with 1 area support manager and one quality improvement lead.

9 October 2013

During a routine inspection

We spoke with three people who used the service. One person said, "this is my first time coming to this practice and I want to come back. That says it all." Another person told us, "It is outstanding. I have been seeing this dentist for over 10 years."

People's needs were assessed and a detailed medical history was taken from each person and discussed prior to treatment. Care and treatment was planned and delivered in line with their individual treatment plan. People told us their treatment, any related risks and the costs were explained. One person said, "as good as I could get with care. Absolutely perfect." Another person told us, "the dentist kept me informed about what needed to be done and gave me options."

The practice and treatment areas were clean and hygienic. There were effective infection control procedures in place.

Staff received suitable training and were registered with their professional bodies. People told us they were confident the staff were trained and had the appropriate skills to do their job.

People told us if they had not needed to complain but they thought any concerns or complaints would be dealt with promptly and effectively.