During our inspection we spoke with six people attending appointments. With their permission we accompanied four people during their consultation and treatment. All the people we spoke with were positive about the quality of service they received. One person told us that the service, 'Has always been really good.' Another person told us they were, 'Very happy,' with the service. We saw that staff treated people in a respectful and courteous manner. Several people commented on the relaxed and friendly atmosphere. One person told us that they always found the staff to be, 'Friendly and helpful.'
People told us that staff fully involved them in any decisions about their dental care and treatment. This was confirmed in our observations. We heard the dentist ask people if there had been any dental problems since they were last seen. Where people said that they had, we saw that staff listened and acted on the information given.
We found that not all of the staff had received training to ensure they knew what action to take when dealing with issues concerning mental capacity and in safeguarding people's welfare.
There were systems in place which enabled people to share their views of the service and influence how the service was run.
We observed that the reception and clinical areas were clean and tidy. People confirmed that they always found it to be of the same standard. One person remarked that they had, 'Never found it grubby.'