21 November 2012
During a routine inspection
We received the following comments from the patients, 'This is the best dentist I've been to.' 'You can make appointments at short notice ' no problem.' ' It's always clean and tidy ' spotless really.' 'I've been coming 10 years ' it's excellent; the staff are very friendly and helpful.'
One patient told us they were never rushed with their appointment and their examination was conducted in private. Another patient said the door to the surgery was always left open ' although this did not particularly bother them. This may compromise patients' privacy and was discussed with the manager.
Patients told us their treatment options were explained fully to them, so they were able to make informed decisions about what treatments were best for them and which they would prefer. Patients confirmed they received thorough examinations and were provided with dental advice.
Patients told us that they did not have to wait long for appointments and they had been able to get appointments in the past at short notice.