21 April 2015
During a routine inspection
We carried out an announced inspection of the service on 21 April 2015. The inspection was announced.
KCL Care Limited provides personal care and support to people in the Nottingham area. There were 27 people receiving care in their own homes at the time of our visit.
There was a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt the service provided good care and they felt safe using the service. Staff were knowledgeable of how to recognise abuse and confirmed they had completed relevant safeguarding training. The provider’s arrangements to ensure appropriate checks relevant to safe recruitment were in place and process updates were taking place.
Appropriate risk assessments had taken place to ensure people were cared for in a safe environment.
People were supported by trained staff with the right skills to ensure they were competent to meet people needs.
People were supported to make informed choices and staff had awareness of the Mental Capacity (MCA) Act 2005. The Mental Capacity Act 2005 is designed to protect people who do not have the capacity to make certain important decisions for themselves. We found that information to identify if a person had capacity or lacked capacity was not clearly identified on their care plans, but the manager was addressing this.
Staff provided people with support with eating and drinking. People were encouraged to be independent. Care plans contained personal preferences and the service took preventive action to ensure people were in good health. Referrals were made to external professionals when required.
People were treated with respect and were well looked after. People’s dignity was maintained in a caring way. People and families were involved in decisions relating to peoples care and support. Care plans contained information relevant to the person’s needs. The care plans were reviewed on a regular basis. People felt the service responded to their needs and assessed their needs accordingly.
Complaints and concerns were logged and monitored to ensure they were dealt with in a timely manner. Outcomes were reviewed to improve the practise and to reduce the risk of reoccurrence.
The service was monitored regularly by the provider and registered manager to make sure a quality service was provided.
People were encouraged to express their views and comment on how the service was run.
The management team worked well and supported staff accordingly.