Our current view of the service
Updated
25 July 2024
We carried out this onsite announced assessment on 14 November 2024.
We found the practice had met regulations.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice had systems to manage risks.
The practice is in Stourbridge and provides NHS and private dental care and treatment for adults and children.
There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 5 treatment rooms. During the assessment we spoke with 3 dentists, 4 dental nurses, 1 trainee dental nurse, 1 receptionist and the practice manager.
People's experience of the service
Updated
25 July 2024
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. On the day of our assessment, we reviewed patient feedback gathered by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients reported that they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients reported that us that when they were prescribed medicines, sufficient information was given.
Patients reported that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.