2 May 2013
During a routine inspection
We observed that people's privacy was respected while they received their treatment. We observed staff spoke to people in a polite and friendly manner.
People who used the practice said that they were happy with their care and treatment. Comments included, "The dentist always explains my treatment and the costs", "the staff are very approachable", "the practice provides flexible appointments" and 'the practice provides consistent care and provides good customer service".
There were procedures in place for the protection of children and safeguarding vulnerable adults from abuse these made reference to the local authority procedures. Staff had completed training in safeguarding and protection.
We found that the practice was clean and hygienic and there was a written cleaning schedule in place.
People we spoke with said that they would feel confident to raise any concerns if they needed to. They told us that they had nothing but 'praise' for the care they had received in the past and that they were a very 'receptive practice'.