We found, from documentary evidence supplied, that the service had carried out recruitment processes that ensured people were cared for by suitably qualified, skilled and experienced staff.
Six people told us they were provided with good information about the treatments and the cost of the different treatments. One person told us, 'The staff are always polite and helpful'.One person wrote, 'I have been using this practice for many years and I am very happy. The staff respects me and they listen to what I have to say about my treatment'. Another person wrote, 'The staff are wonderful, they provide me with all the information for after care'. Another person wrote, 'Excellent service with caring staff'.
People told us the dentist made sure they understood their treatment and choice by giving information in a way they could understand. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted. One person said 'I had a full and thorough discussion regarding my medical and dental health and I had x-rays taken'.
We found people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and they were protected from abuse. They had their comments listened to and acted on effectively.We found the provider did not have an effective recruitment process in place to ensure suitable staff were employed.