Updated 1 May 2024
We carried out this on-site announced assessment on 30 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care Hornchurch is part of Bupa Dental Care, a group dental provider. The practice is in the London Borough of Havering and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 9 dentists, 3 dental hygienists, 8 qualified dental nurses, 3 receptionists, and a practice manager. The practice had 4 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses, 2 receptionists and the practice manager. We also spoke with the area support manager.