The Care Quality Commission
  • Dentist
  • Dentist

IDH Basingstoke Dental Practice

Shakespeare House, Shakespeare Road, Basingstoke, Hampshire, RG24 9DS (01256) 328662

Provided and run by:
IDH Limited

All Inspections

19 August 2013

During a routine inspection

We spoke with four patients on the telephone following the visit to the service. People were complementary about the quality of the service provided at the practice. One patient told us "The care is very good. He is very gentle and puts me at ease.' Another said "My dentist is amazing. All the staff are welcoming and professional.' One person told us that the dentist was 'very understanding and patient with me'. People told us they had been treated respectfully and the practice was well run, clean and efficient. We were told that the dentists fully explained treatment options in a way people could understand and explained the various costs involved.

Records for people who used the services were up-to-date and stored in electronic form. The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments. Staff undertook appropriate training to enhance their knowledge and skills and to keep them up-to-date. The practice had a complaints procedure and people had no doubt they would be listened to if they raised a concern or had a complaint about the services provided.

15 February 2012

During a routine inspection

During our visit we spoke with people who had attended for treatment that day. We also contacted three people by telephone after our visit. These people had attended the practice recently and had given their consent to be contacted.

People told us that they were very happy with the care provided by the service. People told us that all the staff were friendly and polite and put them at their ease. All the people we spoke with said they had been patients for a number of years. Three people told us the practice had been recommended to them by a friend or relative. Another person told us they had recommended the practice to other members of their family.

Everybody we spoke with said they thought the building and surgeries were very clean.

One person told us, 'It's the best one I've been to.'