The Care Quality Commission
  • Dentist
  • Dentist

Archived: IDH Eastfield

14 High Street, Scarborough, North Yorkshire, YO11 3LJ (01723) 583124

Provided and run by:
IDH Limited

All Inspections

30 May 2013

During a routine inspection

We spoke with patients during this visit. They told us that the dentist always explained their treatment and what it would cost. They told us that staff were always friendly and treated them with respect at all times.

We looked at patient records and these reflected the treatment that people had told us about.

We saw that the clinical areas of the surgery were well maintained although the reception area would benefit from being updated. There were regular audits carried out to ensure that any repairs needed were carried out quickly.

The premises was accessible to people who had mobility problems.

The provider listened to people's views and opinions of the service were listened to and acted on where necessary. The information in comments book indicated that patients were confident that if they did had any concerns they would be able to raise them and they would be dealt with appropriately.

6 July 2012

During a routine inspection

Everyone we spoke with said that they had received good dental care and treatment. They told us that they had been informed about the treatment they needed and what the costs would be. Options were also discussed and people said they were able to have time to consider their options before deciding what course of treatment they would follow. One person said 'They explained everything to me and made sure I was comfortable' another commented 'Everyone was helpful'. One person told us that they had not seen the same dentist at any of their visits. The manager explained that the established dentist was on maternity leave and they were relying on locums until she returned. All of the people we spoke with said they had no complaints about the service, but would speak to the manager if they needed to. People also told us that they considered the surgery and reception area to be clean and hygienic.