16 February 2012
During a routine inspection
People told they were happy with the care and treatment they had received. They said they could get appointments with a dentist for the same day or for a date and time which was convenient for them. They said that they did not have long to wait before they were called in for their appointment when they arrived. People said that staff treated them with courtesy and respect. One person said "I have had a check up as well as my children. The dentist and nurse spoke with me and my children all the way through the check ups. It placed us at ease. One of the children had to have an X ray. The dentist discussed this with us and then advised what treatment was necessary. I like this practice it is relaxed. All the staff were polite, helpful and happy. It's not just a job to them the staff seem to enjoy work here".
We spoke with people during our visit who told us that they were made aware of the comments and complaints procedure. Everyone we spoke with said that they had been satisfied with all aspects of their care and said they had no issues or concerns. One person said "I would feel happy to make a complaint if I had any issues, which I am sure would be dealt with".
People we spoke with all said that the dental practice was clean and tidy. We saw that there were appropriate decontamination policies and procedures in place to help to protect people's health and wellbeing. One person said "The cleanliness is fine". Another person said "The practice is clean and fresh".