10 April 2014
During an inspection looking at part of the service
The provider sent us an action plan outlining what steps they would take to improve the service they delivered.
We found the manager had carried out all the actions they said they would. This included written guidance and procedures for staff to follow when having to cancel patient appointments.
Patients were also informed when dentists left or joined the practice and we saw a copy of a letter that was sent to patients giving them choices about their future treatment.
We found that staff had completed all training the provider deemed as essential. This included annual training in safeguarding and information governance.
A programme of annual staff appraisals had been implemented and was being completed by all staff. We saw that the staff were given opportunities to discuss their career development.
We found that patients were respected and involved in their treatment and that staff were supported through training and appraisal.