21 May 2014
During a routine inspection
People told us they were happy with the service provided. One person described the practice as 'well organised.' A child who had undergone treatment told us they 'enjoyed' visiting the dentist.
Records showed staff sought people's consent before treatment began. Records also demonstrated people were well informed about options available to them. People were provided with a treatment plan and an estimate of the costs. We saw information on costs was available for people in the reception/waiting area. People had the opportunity to discuss their treatment in private away from communal areas, where they might be overheard, if they wished to do so. We observed people were welcomed warmly by all of the staff. We heard people being spoken to in a friendly and courteous manner. People spoke positively about their experiences of the reception and clinical staff. We were told there were no issues with making an appointment.
People told us they were very happy with the standard of cleanliness at the practice. We saw regular infection control audits were completed as recommended in the Department of Health's guidance HTM01-05.
Systems were in place to respond to any concerns or complaints raised.