Background to this inspection
Updated
8 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and
provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Westview is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke with one person who used the service and four relatives about their experience of the care provided. We spoke with six members of staff including the, registered manager, assistant manager, compliance manager, care workers, the cleaner and the cook.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision, a variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We contacted a healthcare professional who regularly visits the service. They gave us positive feedback about the service.
Updated
8 April 2020
About the service
Westview Care Home is a residential care home providing personal and nursing care to 18 people aged 65 and over at the time of the inspection. The service can support up to 19 people.
People’s experience of using this service and what we found
People were safe and staff understood their responsibilities to protect people from abuse and avoidable harm. Risks were assessed, identified and managed. Staffing numbers and skill mix were determined according to people’s dependency needs. Staff had time to spend with people and involved them in making decisions about their care and support.
People had their needs assessed and staff had the training and support they required to carry out their roles. People had access to the healthcare services they required. Staff worked closely with healthcare professionals and followed their advice and guidance. People’s medicines were managed in a safe way, medicines were reviewed regularly and changes were made as required.
People were supported to eat and drink enough, they enjoyed their meals and were given a choice of meals that they liked.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care and support was person centred and planned with the person or their relative so that it met people’s individual needs and preferences . Staff knew people well and communicated effectively.
Complaints were taken seriously and used as an opportunity to learn and improve. People and staff were supported by their managers. Quality monitoring was effective to manage risk, and identify areas for improvement. People and staff were engaged and involved in service development.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.