- Dentist
Palace Plain Orthodontic Practice
Report from 3 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 17 June 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients were treated with dignity and respect, and their care and treatment was provided in line with current guidance. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Norwich and provides NHS and private orthodontic, specialist dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 orthodontists, 1 orthodontic therapist, 6 qualified dental nurses who also worked as receptionists, 1 administrator and 1 practice manager. The practice had 3 treatment rooms. During the assessment we spoke with 1 orthodontist who was also the owner, 4 dental nurses/receptionists and the practice manager.
People's experience of this service
On the day of our visit, we spoke with patients who commented that they were very happy with their care. They commented positively about the standards of cleanliness and kind and caring staff. The practice gathered feedback from patients, and they shared this feedback with the team. We saw that this was reviewed, discussed in team meetings, and put on display in the waiting area.