- Dentist
Archived: Wieder Dental North Huyton Primary Care Resource Centre
All Inspections
29 April 2013
During a routine inspection
People told us that staff had always obtained up to date information regarding their health and explained treatments and fees to them before commencing treatment. We noted that information regarding proposed treatment was given to people both verbally and in writing.
We found that the practice was clean and tidy with policies and procedures in place for meeting hygiene requirements. People told us they had always found the practice to be clean and that staff had always used disposable covers when needed.
We found that limited information had been obtained regarding staff. For example Criminal Records Bureau (CRB) checks had not been carried out on all staff. No risk assessment was in place to assess the potential impact of a lack of these checks on people using the practice. (The CRB has now been replaced by the Disclosure and Barring Service (DBS).
A policy was in place for dealing with complaints and we found complaints had been responded to in a timely manner. Information on how to raise a complaint was not readily available, however people told us that they would have felt comfortable raising complaints with a member of staff.