The Care Quality Commission
  • Dentist
  • Dentist

Bulwell Dental Practice

1 St Albans Road, Bulwell, Nottingham, Nottinghamshire, NG6 9JQ (0115) 917 1444

Provided and run by:
Dr. Shakti Gandecha

All Inspections

14 May 2021

During an inspection looking at part of the service

We carried out this announced focussed inspection on 14 May 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following three questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Bulwell Dental Practice is located in the Bulwell area of Nottingham and provides NHS dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs, and a removable ramp is available internally to overcome a small step. There is roadside car parking available near the practice.

The dental team includes one dentist, and three dental nurses who also work as receptionists. The practice has two treatment rooms, one of which is on the ground floor.

The practice is owned by an individual. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with one dentist, and two dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday: 10am to 6pm

Tuesday to Friday: 10am to 1pm.

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • Improvements could be made to the system for the security of NHS prescription pads.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.

There were areas where the provider could make improvements. They should:

  • Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.

17 July 2013

During a routine inspection

During our visit we spoke to two patients, one dentist working within the practice, a dental nurse and a reception member of staff.

Patients we spoke to were involved in their care and treatment options. Patients were happy with the care provided and thought the practice was clean and hygienic. One patient said, 'They seem to listen here. I have not had treatment yet, but what I have seen is good.' Another patient said, 'I am frightened of going to the dentist, but the staff have been very good with me here."

We observed members of staff interacting with patients in a courteous, polite and efficient manner. We also observed the dentist who worked in the practice and saw that they provided choices about any treatments required.

We saw that the practice had implemented an infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients. One member of staff said, 'I enjoy working here. I feel I would be listened to if I had any concerns.'

We looked at information from surveys and other audits undertaken by the provider to assess the quality of the service. The results to patient surveys were generally positive and there were a number of audits undertaken by the practice to ensure an effective service was provided to patients.