14 November 2012
During a routine inspection
Without exception all the people we spoke with told us that the service was welcoming and comfortable.
They told us that the service was orderly and clean and the staff were kind, considerate and thoughtful.
We observed that the staff were friendly and welcoming to people using the service. People's appointments were on time and staff respected people's privacy and dignity. We saw that there was an efficient system within the laboratory that ensured medical practitioners and people using the service received the test results promptly.