About the serviceHancox Close is a residential care home, providing personal care and accommodation for up to six people. There were six people living at the home at the time of the inspection. The home was divided into bedrooms, two shared kitchens, lounges, gardens and dining room areas.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People felt safe at Hancox Close. Staff understood how to keep people safe and embraced team working to reduce potential risks to people.
People and their relatives were placed at the heart of the service and were involved in choosing their care and support, from pre-admission to living in the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff team worked hard to promote people’s dignity and prevent people from becoming socially isolated within the home. Respect and dignity were cornerstones of the values upheld by the staff.
People received kind, responsive person-centred care from staff who were well trained, motivated and supported by a registered manager who led the staff team to provide the best care they could. People using the service benefited from a well led service. Partnership working enabled people to maintain their wellbeing.
Rating at last inspection: The last comprehensive inspection report for Hancox Close was published in October 2017 and we gave an overall rating of Good in all areas. At this inspection we found the service continued to be Good and have rated the service as Good in all areas.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Why we inspected
This was a planned inspection based on the rating at the last inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.