280-282 Wells Road

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of Assessment: 8 October to 14 October 2024. The service is a residential care home providing support to people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found 2 breaches of regulation in relation to staffing and good governance. The service continues to not always have enough staff available to support people with meaningful and stimulating activities. The provider's governance systems were not always effective in monitoring and improving the quality of the service. However, people were protected and kept safe. Staff understood and managed risks. People were involved in assessment and reviews of their needs. There were assessments of people’s communication, personal and health needs. People always had enough to eat and drink to stay healthy. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

People's experience of this service

People were positive about the quality of their care. They felt safe and were able to speak to staff if they had any concerns. People told us staff knew what was important to them. One person told us “Staff do a good job”. Another person told us, “Staff make me feel safe and I like it here”. People felt staff treated them with kindness, dignity and respect, which we observed during this assessment. Not everyone in the service was able to verbally communicate with us, so we spent time observing their experiences of care. Relatives we spoke with gave us mixed feedback. Some relatives we spoke with told us there had been a high turnover of staff which had resulted in some inconsistencies with the support their family member received. They told us they did not always receive feedback on concerns which had been raised and communication from the home could be improved. We were told stimulating activities were not always available at the home, including supporting people to access the community. However, another relative told us they were highly satisfied with the care and support their family member received. A relative told us staff communicate well with their family member. They said, “Staff let [family member] know, they talk to [family member] throughout everything.