MASTA Travel Clinic - Cambridge

Updated 10 June 2019

The provider MASTA (Medical Advisory Service for Travellers Abroad) Limited has more than 200 private clinics across the UK. McKesson UK (a global pharmaceutical distributor and healthcare information technology company) owns MASTA. The head office for the provider MASTA Limited is based in Leeds. The medical team and head of operations is based there. They have many pharmacy and nurse-led travel clinics located throughout the United Kingdom. MASTA Limited are licenced for the importation and distribution of vaccination medicines, and supply vaccines to GP surgeries and NHS services across the country. They also provide travel health training and mentorship for pharmacists and nurses.

The provider is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities, diagnostic and screening procedures and treatment of disease, disorder or injury to be delivered at the MASTA Travel Clinic Cambridge.

MASTA Travel Clinic Cambridge is located at 41 Hills Road, Cambridge, Cambridgeshire, CB2 1NT. The private travel clinic is a location for the provider MASTA Limited. The clinic offers travel health consultations, travel and non-travel vaccines, blood tests for antibody screening and travel medicines such as anti-malarial medicines to children and adults.

The clinic is open from 9.30am to 5pm on Mondays, Tuesdays and Fridays, from 8am to 7pm on Wednesdays, from 11.30am to 7pm on Thursdays, and from 9am to 4.30pm on Saturdays. In addition, MASTA provide a telephone consultation service with specialist travel nurses and have a central customer service team to manage appointment bookings.

Further information can be found at www.masta-travel-health.com

How we inspected this service

Before visiting, we reviewed a range of information we hold about the service. We also asked the service to complete a provider information request. During our visit we:

• Spoke to the registered manager, regional area manager, lead nurse, nurses and reception staff at the clinic.
• Looked at information the clinic used to deliver care and treatment plans.
• Reviewed comment cards where patients shared their views and experiences of the clinic.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 June 2019

This service is rated as good overall. At our previous inspection, published in June 2018, we did not rate the service but found the provider was compliant in all domains.

The key questions are rated as:

Are services safe? Good.

Are services effective? Good.

Are services caring? Good.

Are services responsive? Good.

Are services well-led? Good.

We carried out an announced comprehensive inspection at MASTA Cambridge as part of our inspection programme and to rate this service.

MASTA Travel Clinic - Cambridge is a private clinic providing travel health advice, travel and non-travel vaccines, blood tests for antibody screening and travel medicines such as anti-malarial medicines to children and adults. In addition, the clinic holds a licence to administer yellow fever vaccines.

This location is registered with CQC in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of travel health.

One of the nurse advisors is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke with three patients and received comments cards from four patients about the services they had received. All the feedback we received was positive, particularly in relation to the comprehensive advice, efficient service and friendly and professional staff.

During the inspection we reviewed a range of systems and processes relating to governance, service delivery and customer care.

Our key findings were:

• The clinic had clear systems to manage risk so that safety incidents were less likely to happen. The provider discussed any incidents with the wider corporate team where lessons learned were shared to improve their processes across locations.
• There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection. Infection control audits and risk assessments were undertaken and identified actions were completed.
• Vaccines, medicines and emergency equipment were safely managed. There were clear auditable trails relating to stock control.
• The provider ensured that care and treatment was delivered according to evidence based guidelines and up to date travel health information.
• Each patient received an individualised travel health brief tailored to the patient’s specific needs and travel plans. The health brief outlined a risk assessment and all travel vaccinations that were either required or recommended. Specific health information including additional health risks related to their destinations with advice on how to manage common illnesses was also included.
• Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
• Consultations were comprehensive and undertaken in a professional manner.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Patients we spoke with and Care Quality Commission comment cards completed prior to our inspection, were all positive about the standard of care received.
• The service encouraged and valued feedback from patients and staff and acted in response to the feedback received.
• There was a leadership structure in place with clear responsibilities, roles and systems of accountability to support good governance and management. Staff felt supported by the leadership team and worked well together as a team.

The areas where the provider should make improvements are:

• Consider photographic identification checks for adults who have parental responsibility for children, to ascertain the correct identity.     
• Review policies in line with their renewal dates.    

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care