This service is rated as Good overall. (Previously inspected January 2018 where the practice was not rated but was found to be compliant in all areas)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection Nuffield Health and Wellbeing Centre Crabbet Lane Crawley on 5 June 2019 as part of our inspection programme.
Nuffield Health and Wellbeing Centre Crabbet Lane Crawley is part of Nuffield Health a not-for-profit healthcare provider. The centre offers a full range of fitness and wellbeing activities including physiotherapy and health assessments, personal training, fitness suite, exercise classes, swimming pool and cafe. The health assessment clinic is based within the fitness centre. Patients seen in the clinic are either private patients or employees of organisations who are provided with health and wellbeing services as part of their employee benefit package. The services are provided to adults privately and are not commissioned by the NHS.
The general manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. There were ten comment cards completed. All these cards contained positive feedback from patients who accessed the service.
Our key findings were:
- There was an effective overarching governance framework which supported strategic objectives, performance management and the delivery of quality care. This encompassed all Nuffield Health locations and ensured a consistent and corporate approach across all sites.
- The service had clear systems in place to manage and mitigate risks so that safety incidents were less likely to happen. The service had a clear reporting system and information was shared across all of the provider’s locations.
- Clinicians were committed to improving the outcomes of patients and delivering quality care.
- There was effective local management, and when required organisational support was available at regional and national level.
- All health assessment rooms were well organised and equipped, with good light and ventilation.
- There were systems in place to check all equipment had been serviced regularly, including blood screening equipment.
- The service completed a number of clinical and non-clinical audits to assess performance and ensure care provided was safe. These audits were reviewed and actions taken where necessary.
- Patient feedback obtained by the service through feedback forms was consistently positive about the experiences received.
- Patients were provided with information about their health and with advice and guidance to support them to live healthier lives.
- Members of staff we spoke with were wholly positive about working at the service and the support provided to them from leaders.
- The provider had clear systems and processes in place to ensure care was delivered safely and good governance and management was supported.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care