The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Old Oak Road

9 Old Oak Road, London, W3 7HN (020) 8746 2248

Provided and run by:
Hestia Housing and Support

All Inspections

5 September 2013

During a routine inspection

During our visit we spoke with one person who uses the service and three staff. People told us they liked living at the service and the weekly communal meal provided by the staff. The staff spoke warmly about the people they supported and conveyed an in-depth knowledge of each person's needs and the support they required.

People were involved in identifying their preferences and needs. This was reflected in their individualised support plans that detailed specific needs and goals for each person, and how they wanted to be supported by staff.

There were sufficient levels of staff to support people with their needs.

People were provided with information of how they could make a complaint and make suggestions to improve the service. These had been dealt with appropriately.

Records held at the service were stored securely and updated to ensure they provided current information about the management of the service.

4 July 2012

During a routine inspection

During our visit we spoke with two people who use the service. They told us that they got good support from the staff. They said the staff were courteous and respectful towards them.

People told us that being at the service helped them to increase their self-esteem and gain more independence in their life. They said they were supported by staff and they led the lives they wanted to.

People told us staff had the right skills and experience to support them with their needs.