• Dentist
  • Dentist

Archived: Corve Street Family Dental Practice

Suite 2B, Palmers House, 7 Corve Street, Ludlow, Shropshire, SY8 1DB (01584) 872892

Provided and run by:
Dr. Aidan Singleton

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

26 May 2023

During a routine inspection

We carried out this announced comprehensive inspection on 26 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • Staff knew how to deal with medical emergencies. Most medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Patients’ complaints were dealt with positively and efficiently. However, no records of their management were kept.
  • The practice had information governance arrangements.
  • Not all recommended audits were completed to ensure the practice was meeting nationally recommended guidelines.

Background

Corve Street Dental Practice is in Ludlow and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 5 dental nurses, 2 dental hygienists, 1 practice manager and 1 receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 1 dental nurse, the receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: Monday to Friday from 8.30am to 5pm

There were areas where the provider could make improvements. They should:

  • Implement a system for the security of NHS prescriptions pads to track and monitor their use.

  • Take action to ensure the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.
  • Take action to ensure audits of radiography, record keeping and antimicrobial prescribing are undertaken at regular intervals to improve the quality of the service. The practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.

12 December 2012

During a routine inspection

People told us that they were very satisfied with the service provided and that their dignity and privacy was preserved. They were encouraged to ask questions and felt staff took the time to answer their queries. People reported that staff were good at discussing all their treatment options with them. One person told us, "My treatment has been excellent; it's not an ordeal to attend this dentist. My Dentist always explains any treatment I require as well as the prices". Another person told us, "All staff are very helpful, I'm always informed about the treatment I receive. It's always very clean and I am glad I attend this practice now".

Overall we found that the provider was operating robust systems to ensure people received appropriate care and treatment in an environment which was clean. We found that services were provided by staff that were appropriately supported in relation to their responsibilities.