9, 15 November 2012
During a routine inspection
We found that people were fully involved in their dental care and treatment plans. Detailed personal records were in place, which detailed all the care and treatment provided. One person said, "It has been marvellous, I am now much more confident." "I used to have a fear of dentists, but I have found them to be so good that I am now relaxed."
We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment.
We found appropriate recruitment practices to be in place and the practice had an effective system for dealing with complaints.