5 Nov 2019
During a routine inspection
This service is rated as Good overall. (Previous inspection October 2018 was a comprehensive un-rated inspection, where we judged the service to be compliant with regulations.)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out this comprehensive inspection at Whiteson Hairloss Consultancy limited under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Whiteson Hair Loss Consultancy Ltd provides treatment for men and women over 18 years of age who are experiencing hair loss. Seventeen patients provided feedback about the service; all comments were positive about the service provided, many describing Dr Whiteson as being extremely caring and professional.
Our key findings were:
- The service had good systems to manage risk so that safety incidents were less likely to happen.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Appropriate medical records were maintained.
- Dr Whiteson involved and treated people with compassion, kindness, dignity and respect.
- Patients could access care and treatment from the service within an appropriate timescale for their needs.
- There was a strong focus on continuous learning and improvement.
- Information about services and how to complain was available. We found the systems and processes in place to manage and investigate complaints were effective.
- The service proactively sought feedback from staff and clients, which it acted on.
The areas where the provider should make improvements are:
- Update safeguarding procedures to include the direct contact details of the local safeguarding team.
- Maintain accurate records of portable equipment testing
Dr Rosie Benneyworth BM BS BMedSci MRCGP Chief Inspector of Primary Medical Services and Integrated Care