27 November 2012
During a routine inspection
People that used the practice told us that they were supported to be involved in all aspects of their treatment. Everyone told us that they were recommend the practice to other people. One person told us that, 'I have been coming here for years and would not go anywhere else. They know me well and are very patient.'
People received care and treatment that was planned to meet their needs. All consultations were recorded and any change in people's health needs taken into account when planning any treatment. People we spoke with told us that appointments were easy to book and that they could access emergency appointments the same day. One person told us about how flexible the practice had been to help arrange an appointment at short notice. They told us, 'Staff moved heaven and earth to change my husband's appointment.'
The practice had procedures in place to provide a safe environment of care. There were effective staff recruitment processes in place. There were clear procedures to ensure that the practice was kept clean and that all dental instruments used were thoroughly cleaned and sterilised between each use.