The Care Quality Commission
  • Dentist
  • Dentist

Sale Moor Dental Practice

15 Marsland Road, Sale, Cheshire, M33 3HP (0161) 962 9990

Provided and run by:
Mr. Kin Loo

All Inspections

11 November 2022

During a routine inspection

We carried out this announced comprehensive inspection on 11 November 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Sale Moor Dental Practice provides private dental care and treatment for adults and children.

There is portable ramp access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 2 dentists, 3 dental nurses and a practice administrator. The practice has 2 treatment rooms.

During the inspection we spoke with 2 dentists and 2 dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 9am to 6pm

Monday evening from 6:30pm to 9pm (twice a month)

Saturday from 9am to 1pm (twice a month)

There were areas where the provider could make improvements. They should:

  • Improve the practice's processes for the control of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken.

13 March 2013

During a routine inspection

During our inspection we spoke with three people, they told us: 'They are very good and accommodating here, I have received good information prior to treatment, and they answer any question I might have regarding treatment and aftercare.' 'Whenever I have needed an emergency appointment, I have been seen quickly.' 'They are the best dentist I have ever had, I have always had phobias and they take this into account and really understand. I see a dentist who specialises in phobic patients, and they put me at ease.'

One dentist told us: 'Even with signed consent, we still asked for verbal consent prior to proceeding with treatment and record this in electronic notes.' We saw verbal consent documented throughout the three patient records we looked at.

We reviewed three electronic dental records, which showed that risk assessments were carried out prior to treatment, with any medical conditional or allergies clearly highlighted.

All clinical staff had undertaken a vetting procedure from the Criminal Records Bureau (CRB) to ensure that they were considered fit to work with children and vulnerable adults.

We observed that all areas of the premises were clean and tidy. We spoke with a nurse and they were clear about their roles and responsibilities for cleanliness and infection control.

The manager showed us evidence of audits taking place to monitor quality, these included checks on the appropriate prescribing of antibiotics and patients electronic records.