Optegra Manchester Eye Hospital

Updated 15 August 2022

Optegra Manchester Eye Hospital is operated by Optegra UK Limited.

The hospital treats privately funded and NHS funded ophthalmic patients. For its NHS patients, the hospital provides day case cataract surgery and age-related macular degeneration (AMD) treatments, primarily serving the communities of the Greater Manchester area, North and East Cheshire and East Lancashire.

The hospital also provides a range of day surgery procedures for private-fee paying patients, such as refractive laser eye surgery, lens exchange surgery and intraocular lens implant procedures.

The hospital is located in the West Didsbury area, approximately three miles from Manchester city centre. It occupies the ground floor of a four-storey multi-occupancy building with parking for patients available on-site.

Parking bays for people living with limited mobility are located close to the main entrance of the hospital; a ramp provides access to the main entrance for people using a wheelchair or those who are unable to use the steps.

The hospital has a registered manager who has been in post since April 2021.

Optegra Manchester Eye Hospital is registered to provide the following regulated activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

The hospital is registered to provide services to younger adults and older people; it does not treat anyone under the age of 18.

The main service provided by this hospital was surgery. Where our findings on surgery – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the surgery service.

There were no special reviews or investigations of the hospital ongoing by the CQC at any time during the 12 months before this inspection.

There has been no never events, and one serious incident reported by the service in the last 12 months. There were no incidents of hospital acquired infections reported in the last 12 months.

This hospital was last inspected in July 2017 (report was published in November 2017) and was rated as Requires Improvement. This was because CQC identified breaches of Regulation 12 Safe care and Treatment, and Regulation 17 Good Governance. CQC issued requirement notices for improvement to the provider.

During the current inspection, CQC found that the hospital had made sufficient improvements and it is now compliant with both Regulation 12 and Regulation 17. No new breaches of regulation were found.

Updated 15 August 2022

Our rating of this location improved. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Outcomes for patients were consistently better than expected when compared with other similar services. Staff gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and opportunities to participate in benchmarking were actively pursued. The service recognised the importance of continuing development of staff skill, competence and knowledge as integral to ensuring safe care. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers. Feedback from patients was continually positive.
• The service planned care to meet the needs of local people with innovative approaches to providing person-centred pathways. People’s individual needs and preferences were central to the delivery of tailored services. The service made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 15 August 2022

Our rating of this service stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

We rated this service as good because it was safe, effective, caring and responsive, and well led.

Updated 15 August 2022

Our rating of this service improved. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.