2 September 2013
During a routine inspection
All of the patients and their relatives had positive comments to say about their care and treatment. It was described as being, 'Excellent' with one of the patients telling us that they continued to gain health benefits following their treatment of more than three years ago, for their eye condition.
Patients were satisfied with how their medication was managed. Improvements had been maintained to ensure that patients were protected from unsafe management of medication.
We saw that on the day of our inspection visit there was a sufficient number of staff to meet patients' individualised support, care and treatment needs. Staff said that they enjoyed their work and were allocated working time to attend training to ensure that patients received safe and appropriate support, care and treatment.
Quality assurance improvements had been maintained to ensure that patients were protected from unsafe usage of medication. In addition, there were other quality assurance systems in place which enabled members of staff and patients to make suggestions to improve the quality of the service. Furthermore, the complaints procedure enabled members of staff to take remedial action to improve the quality of the provision of the service.