14 November 2013
During a routine inspection
People told us that their dentists explained clearly what they were doing. We saw this happen during three people's appointments. One person said, 'Yes, they explain all the time'. Another person told us that the dentist had drawn a diagram to show them what had been done. We saw that the dental team were friendly and put people at their ease.
There was medication, a defibrillator and oxygen available for certain medical emergencies and staff were trained to know what to do if a person became unwell at the practice.
The practice was clean and people we spoke with told us they thought standards of cleanliness were very good. There were suitable arrangements for the cleaning, sterilising and storing of instruments. Staff described these procedures to us confidently.
The dental team were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC). The practice had arrangements for monitoring the quality of the service and for assessing and reducing any risks to people using the service, or staff. The new practice manager planned to develop these further as part of a programme of continuing improvement.