G&P Healthcare Ltd

Updated 7 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 24 June 2019 and ended on 8 July 2019. We visited the office location on 24 June 2019.

What we did before the inspection

Before the inspection, we reviewed the information we held about the service. This included notifications sent to us by the provider and other information we held on our database about the service. Statutory notifications include information about important events which the provider is required to send us by law. We sought feedback from the local authority and professionals who work with the service. The provider completed a Provider Information Return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection-

We contacted three people using the service and were able to speak with one person. We contacted three professionals and were able to speak with one professional. During the office site visit we looked at records, which included three people's care, daily care records and medicines records. We checked staff recruitment files, training and supervision records. We also looked at a range of records about how the service was managed. We spoke with the provider of the company who is also the registered manager, we contacted five staff and were able to speak with two staff.

After the inspection –

We asked the registered manager to provide evidence they had completed some remedial work to staff files. We received this immediately after the inspection.

Updated 7 August 2019

About the service

G&P Healthcare Limited is a domiciliary care agency providing personal and nursing care to people living in their own homes. There were seven people receiving the regulated activity of personal care at the time of our inspection.

People’s experience of using this service and what we found

People were cared for safely and staff understood their responsibilities to keep people safe from abuse or harm. Risk assessments were completed and ensured staff knew what to do to minimise the risks identified. Where people received support with their medicines this was done following safe practice guidelines. There were effective practices in place to protect people from infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received the support they required and had access to training.

Staff were kind, caring and motivated in their work. People told us they were supported in a way that ensured they felt in control of their care and staff were respectful. People's dignity and privacy was maintained.

People had individualised care plans which ensured they received person-centred care. Plans considered people's preferences, likes and dislikes and their cultural and religious backgrounds.

People knew who to speak to raise concerns and had experience of being listened to. Staff were described as patient and caring.

The registered manager was open and transparent in the way they worked with staff and other organisations. They looked at ways to improve the service. Staff felt well supported and people were confident in the service. Staff liaised with other health professionals and looked at ways to improve people's life experiences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 1 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.