Woodlands Residential Care

Updated 3 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 18 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 3 February 2022

About the service:

Woodlands Residential Care is a care home that provides personal care and accommodation for up to 34 older people. Twenty-seven people were living at the service at the time of this inspection.

People's experience of using this service:

Improvements had been made since the last inspection so that more robust systems were in place for cleaning and management of the kitchen.

We have made recommendations about the recording of medicines; information needed when applying for Deprivation of Liberty Safeguards (DoLS) and the management of records.

People's needs and wishes were assessed and planned for. Care plans identified the intended outcomes for people and how their needs were to be met. People received care and support from appropriately trained staff. People were offered a nutritious and balanced diet and their healthcare needs were understood and met.

People and healthcare professionals described managers as approachable and supportive. Systems were in place to gather people's views on the service. People were treated with kindness and respect by staff who knew them well. Staff provided care and support in a calming, relaxing manner with positive outcomes for people.

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm. Infection control practices were followed to minimise the risk of the spread of infection. Checks were carried out on the environment and equipment.

Staff were knowledgeable about people's needs and how they were to be met. People told us they received care and support in line with their care plan. People knew how to raise a concern or make a complaint about the service.

Details are in the key questions below.

Rating at the last inspection: Required Improvement (report published on 22 December 2017).

Why we inspected:

This was a planned inspection based on the rating of the last inspection. The rating for this service has improved to good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk