Archived: FIPTS - Bonham Road

Updated 29 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 3 February 2017. The inspection was carried out by an inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we reviewed information we held about the service including statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. Statutory notifications include information about important events which the provider is required to send us by law. We used this information to plan the inspection.

During the inspection, we spoke with two people using the service. We also spoke with three members of staff and the registered manager. We reviewed four people's care records. We looked at five staff records including recruitment, training plans and duty rotas. We reviewed records of complaints, safeguarding concerns and incident reports. We looked at monitoring reports on the quality of the service that included audit reports and other records relating to the management of the service.

After the inspection, we received feedback from two healthcare professionals who were involved in people’s care.

Updated 29 March 2017

49 Bonham Road provides accommodation and treatment to up to four people with personality disorders who are progressing towards independent living. People live in a block of individual self-contained flats and the landlord was a housing association.

At the last inspection of December 2015, the service was rated ‘Good’. We carried out this unannounced inspection of the service on 3 February 2017. At this inspection, we found that the service had maintained its 'Good' rating.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were safe using the service. Staff knew how to keep people safe from the risk of abuse. Risks to people were identified and managed well. There were sufficient numbers of staff deployed to keep people safe and meet their needs. Appropriate recruitment procedures were used to ensure that staff employed at the service were suitable to support people safely.

Staff worked effectively with people and knew their needs, likes and preferences. People were supported by staff who had the relevant skills and knowledge to meet their needs.

People were encouraged to eat healthy foods and supported to develop their skills for independent living. Staff supported people to access healthcare services they needed to maintain good health.

People’s care was provided with kindness and compassion. Staff respected people’s dignity and privacy. People were encouraged and supported to pursue their interests and hobbies.

People received individualised care, which enabled them to move on from the service to independent living in the community. They knew how to raise a concern and how to make a complaint about their care when needed.

People were involved in how the service was run and their views were considered. People, healthcare professionals and staff were happy about how the service was managed. The registered manager was approachable and available to talk to people. Quality audits were carried out and findings were used to ensure to improve the care provided to people.

Further information is in the detailed findings below.