Orthoclinic

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site assessment on 15 November 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Orthoclinic is in Borehamwood in Hertfordshire and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with one of the principal dentists, 1 dental nurse, 1 orthodontic therapist, 1 receptionist and the practice manager.

People's experience of this service

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “We are very grateful for the professional approach and the equipment and knowledge they have at the Orthoclinic.” Another patient said, “Very attentive, great reception staff and dentists.” Patients commented positively about the standards of cleanliness. They felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient said, “They are friendly, kind, they explain things well, child-friendly, helpful, accommodating at short notice.” Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us “Everything has been explained in clear language and all additional questions we had were answered.” Patients told us that when they were prescribed medicines, sufficient information was given. They were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.